Fulfillment Policy
Welcome to Eustace Kanyanda Digital Store! This Fulfillment Policy outlines the terms and conditions related to the delivery of digital products purchased from our store. By making a purchase, you agree to the terms stated below.
1. Digital Product Delivery
- All products available in my store are digital and delivered electronically, nothing physical will be shipped.
- Once your payment is confirmed, a download link will be sent to your email.
- If you created an account, you can also log in and access your downloads from your dashboard.
2. Access Time
- Your files will be ready for download right after your purchase is complete.
- In rare situations (such as payment review), it might take up to 24 hours.
- If you haven’t received your download link within that time, please check your spam or junk folder, or just reach out to me directly.
3. Download Limits
- You’re allowed up to 5 downloads per product.
- Some downloads may have time limits, so it’s a good idea to grab your files as soon as possible after purchase.
4. Refund Policy
- Because these are digital files, all sales are final.
- Refunds or exchanges are not provided once files have been downloaded. However, if you run into a technical issue or accidentally made a duplicate purchase, feel free to get in touch and I’ll do my best to help.
5. Support
- If you need help downloading or accessing your files, I’m here to assist.
- Please contact me at kanyandaeustace@gmail.com with your order details. Note: I don’t provide support for editing the files or for third-party software, only if you order my retouching services, as I offer professional retouching of client photos.
6. Usage & Sharing
- These files are for your personal and/or commercial use. Redistribution, reselling, or sharing them with others, whether for free or paid is strictly not allowed.
- Any misuse or unauthorized distribution could lead to legal consequences.
7. Policy Updates
- This policy may be updated from time to time. Any changes will be reflected on this page with a new “last updated” date.
If you have any questions or need help, please don’t hesitate to email me at kanyandaeustace@gmail.com.
Thanks again for your support!
Eustace Kanyanda's Digital Store